01. When can passengers of SMRT Taxis start using concession / ez-link card as a mode of payment?
From December 2008, passengers can pay their SMRT Taxis fares with concession / ez-link card.
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02. How many SMRT Taxis accept ez-link payment?
600 taxis will be installed with ez-link payment readers by the end of Nov 2008 and all 3000 SMRT taxis will be fitted with the new readers by March 2009.
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03. How do I know which SMRT Taxis will accept ez-link payment?
SMRT Taxis which accept ez-link payment will have an ez-link payment reader and sticker prominently displayed in the taxis.
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04. What if my transaction cannot go through?
This system has been put through extensive user testing prior to public deployment. Rigorous tests are carried out, from the point-of-sale terminals, all the way through to our transaction processing servers.
However, in the unlikely event that an ez-link card payment transaction cannot be completed, the passenger is still able to pay for his purchase using cash.
If the card is not able to transact (for payment), passengers are advised to bring their ez-link card to the ticketing offices of TransitLink for checking. TransitLink ticketing sales offices are located at all MRT stations and bus terminals.
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05. What if terminal deducts the wrong amount from passenger’s concession / ez-link card?
As the point-of-sale system is fully integrated, the amount deducted from the concession / ez-link card is directly tied to the amount reflected on the "amount payable" on the reader. As the consumer payment transaction systems have been put through extensive user testing prior to public deployment, this is not likely to occur.
However, in the unlikely event that an erroneous deduction has been made, please call the Paymentlink customer service hotline at 6238 6317.
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06. The card reader had deducted from the passenger’s card twice. Will passenger be entitled to a refund?
This system has to be activated by the taxi driver and the systems has been through extensive user testing prior to public deployment. Such a scenario should not arise in the ordinary course of usage.
Should you have any doubts about your payment, please call the Paymentlink customer service hotline at 6238 6317.
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07. Will receipts be issued?
Yes, receipts will be issued.
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08. Is there a limit to how much a passenger can pay using his concession / ez-link card?
There is a physical card limit of $500.
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09. How long does the ez-link payment take?
Typically, an ez-link transaction completes within 1 to 2 seconds.
We expect this quick and simple payment process to shorten time spent along the curb side during alighting of the passenger.
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10. Which ez-link cards are not accepted?
While the majority of ez-link card users should enjoy a smooth consumer payment experience, the following categories of cards are not accepted with the ez-link payment terminals:
- Single trip Cards
- Selected Corporate Cards
- Park N Ride Cards
- Cards that have not been activated with stored value
- Giro-linked Cards
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11. Will there be administrative/service/convenience charges incurred by the passenger?
There will $0.10 administrative charge for each transaction which SMRT will waive until 2010.
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